Frequently Asked Questions
Explore our FAQs to find detailed answers to common questions about our products, shipping, payments, and more.
Where is my order?
You can track your order by checking the tracking number provided in your shipping confirmation email. If you haven’t received your tracking number, please contact us at support@havenhype.store with your order details, and we’ll assist you promptly.
Shipping options & times
We offer the following shipping options:
Standard Shipping: 5–7 business days
Express Shipping: 2–4 business days
International Shipping: 7–14 business days (varies by location)
Shipping times may vary depending on your location. You’ll receive an estimated delivery date at checkout. For further inquiries, email us at info@havenhype.store.
Standard Shipping: 5–7 business days
Express Shipping: 2–4 business days
International Shipping: 7–14 business days (varies by location)
Shipping times may vary depending on your location. You’ll receive an estimated delivery date at checkout. For further inquiries, email us at info@havenhype.store.
Can I cancel or edit my order?
You can cancel or edit your order within 12 hours of placing it by contacting support@havenhype.store After this time, orders are processed and cannot be modified or canceled. If your order has already shipped, you may need to initiate a return once it arrives.
I received a faulty item what do I do?
We’re sorry for the inconvenience! Please email support@havenhype.store with your order number, a description of the issue, and clear photos of the faulty item. Our team will work with you to resolve the issue, whether it’s a replacement or a refund.
How long do I have to return?
You can return unopened and unused items within 30 days of delivery. Items must be in their original packaging. To initiate a return, email info@havenhype.store with your order number and reason for return. Please note that due to the intimate nature of our products, we cannot accept returns for used items unless they are faulty.
What payment methods do you accept?
We accept payments via PayPal and debit/credit cards processed through PayPal for secure and convenient transactions.
If these methods did not support or you are getting any sort of error just react out at support@havenhype.store we will love to help you
If these methods did not support or you are getting any sort of error just react out at support@havenhype.store we will love to help you
Is my package discreet?
Absolutely! At HavenHype, we prioritize your privacy. All orders are shipped in plain packaging with no branding or indication of the contents inside.
Do you ship internationally?
Yes, we ship to the US, UK, UAE, and other select countries. Shipping costs and delivery times vary depending on the destination. You’ll see the details during checkout.
What happens if my package gets lost?
If your package hasn’t arrived within the expected timeframe, please contact us at support@havenhype.store. We’ll work with the courier to locate your package or arrange a replacement.
Are all your products body-safe?
Yes, we ensure that all products sold at HavenHype are made with body-safe materials and comply with safety standards to provide you with a worry-free experience.
